Lastest from Contractor Flow
Explore the latest features, improvements, and updates to Fable.
v 2.4.0
AI-Powered Ticket Triage
Contractor Flow now automatically categorizes, prioritizes, and summarizes incoming support tickets, helping your team understand what needs attention first.
Added
AI-powered ticket categorization, priority detection, conversation summaries, and automated ticket organization.
Improved
Ticket visibility and inbox management, helping agents spend less time sorting conversations and more time resolving them.
v 2.3.0
Smarter Ticket Escalation
Contractor Flow now identifies conversations that require human attention and prepares them for a faster, more informed handoff.
Added
Sentiment analysis, risk detection, AI-generated context, priority levels, and automatic team routing.
Improved
The escalation experience, making it easier for agents to understand the issue and take over complex conversations.
v 2.2.0
Automatic Issue Resolution
Contractor Flow now handles common customer requests automatically, allowing routine issues to be resolved without waiting for a support agent.
Added
Automated support actions, routine request handling, and AI-powered resolution workflows.
Improved
Response and resolution times by reducing manual work across repetitive customer conversations.
v 2.1.0
Support Analytics
Contractor Flow now provides a centralized analytics experience for understanding support performance, customer sentiment, and AI activity.
Added
Resolution metrics, automation rates, ticket volume, customer sentiment, and performance tracking.
Improved
Reporting and support visibility, giving teams a clearer understanding of what's happening across their customer conversations.
